Questions:
How do I request a
pick-up if I am an ON CALL customer?
Do
I have to be present for a pick-up or drop-off?
I lost
my VANTAGIO laundry bag, how do I leave a drop-off?
How
do I make a payment?
How
will I know my scheduled drop-off and pick-up
days?
How
do I tell VANTAGIO about a special request/issue
with my garments?
What
do I do if I have a problem with my order after
I get my clothes back?
My office/apartment building is serviced by VANTAGIO;
how do I begin service?
Do
you have a minimum order requirement?
Do
you have a guarantee?
ANSWERS:
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How
do I request a pick-up if I am an ON CALL customer?
Its easy. Email us at oncall@vantagio.com
or call us at 763.577.4299 the day before your
available route day.
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Do I have to be present for a pick-up
or drop-off?
You don't. A great part about our service is convenience.
Take advantage of YOUR time. You designate a spot
you would like us to pick-up and drop-off , and
our professional route associate will make sure
your order is in the right place for you.
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I lost my VANTAGIO laundry bag, how do
I leave a drop-off?
Our route associate will provide another free
personalized heavy-weight laundry bag. If you
lost or do not have your bag, just leave your
dry cleaning in a plastic bag in your usual drop-off
location. AND write "Dry Cleaning for VANTAGIO"
on the bag in large letters. Your route associate
will pick it up and leave another personalized
bag for your next order.
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How
do I make a payment?
You will receive a monthly statement of charges
in the mail, or sign up for automatic credit card
billing at the bottom of our sign up page.
>
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How
will I know my scheduled drop-off and pick-up
days?
When you sign up you will be put on either a Monday/Thursday,
Tuesday/Friday, or Wednesday route schedule. You
can tell us if once a week, twice-a-week, or as
needed on call service works best for you. You
will receive confirmation of your start date via
e-mail. Our route associate will leave you a welcome
kit on our first visit which will include,
among other things, your scheduled drop-off and
pick-up days.
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How do I tell VANTAGIO about a special
request/issue with my garments?
Simply leave a detailed note in your bag identifying
the specific garment (including color, fabric
type and label if possible) along with your specific
cleaning instructions.
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What
do I do if I have a problem with my order after
I get my clothes back?
As good as we are, in this
business it is not a matter of if there will be
an issue, it is a matter of when. When it does
happen we want to hear about it so we can keep
you happy. Pleae contact us within 14 daysof an
occurrence by email at homedelivery@vantagio.com,
or call us at 763.577.4299. Please include your
name and address in your message.
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My
office/apartment building is serviced by VANTAGIO;
how do I begin service?
Signing up is easy to do through your office or
apartment building contact person. They will give
you a form to fill in and include with your first
order as well as a VANTAGIO dry cleaning bag.
We do not take office sign-ups on the web.
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Do you have a minimum order requirement?
No.
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Do you have a guarantee?
Absolutely. In fact, our guarantee is one that
should be a service industry standard: If you
are not excited about any aspect of our VANTAGIO
experience, we will do what it takes to make you
ecstatic and keep your business--no questions
asked.
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